The Biggest Problem in Your Customer Care Department Is an Easy Fix
Poor reviews are serious threats to every company in the car shipping industry where you don’t have many chances to make the things right for the same customer.
It depends on the customer service and we mentioned in the earlier article 4 SIMPLE STEPS TO STRAIGHTEN YOUR CUSTOMER CARE SERVICE what to do for a better customer service.
But those tips for a better customer service will fall through if you don’t put one of the most important criteria – the numbers of employees.
You can have the best agents in your company who will handle the calls fast, but if the numbers of employees that assist a certain number of customers is low, you will always result with frustrated customers walking away and leaving poor reviews.
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.”
Once you ruin your reputation online, it’s hard to bring it back. There is no second chance in the car shipping industry.
Having a shortage of agents on the phones and numerous customers may save you money on a short-term but on a long-term it can cause losing business, so investing in employing new agents on the phones can cause you more money at the beginning but can double the profit in near future.
Outsourcing Customer Care support is a new trend in the transporting industry. There are a great pool of experienced personnel who can support your Customer Care team for fraction of a price that you would pay locally. Contact us and find out how we could help.
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