The Biggest Problem in Your Customer Care Department Is an Easy Fix
Founder of Next Generation Company
November 29, 2018
Poor reviews are serious threats to every company in the car shipping industry where you don’t have many chances to make the things right for the same customer.
It depends on the customer service and we mentioned in the earlier article 4 SIMPLE STEPS TO STRAIGHTEN YOUR CUSTOMER CARE SERVICE what to do for a better customer service.
But those tips for a better customer service will fall through if you don’t put one of the most important criteria – the numbers of employees.
You can have the best agents in your company who will handle the calls fast, but if the numbers of employees that assist a certain number of customers is low, you will always result with frustrated customers walking away and leaving poor reviews.
Once you ruin your reputation online, it’s hard to bring it back. There is no second chance in the car shipping industry.
Having a shortage of agents on the phones and numerous customers may save you money on a short-term but on a long-term it can cause losing business, so investing in employing new agents on the phones can cause you more money at the beginning but can double the profit in near future.
Outsourcing Customer Care support is a new trend in the transporting industry. There are a great pool of experienced personnel who can support your Customer Care team for fraction of a price that you would pay locally. Contact us and find out how we could help.
Inspiring Success in the Accounting World Viviane Hagopian Emma TodorovskaMarketing Manager at Next Generation CompanyOctober 2023 Linkedin-in In this inspiring interview, we delve into the
Managing a Remote Teams: Accountant’s Practical Guide Emma TodorovskaMarketing, Next Generation Company25.08.2023 Facebook-f Linkedin-in The landscape of accounting has undergone a seismic shift. Gone are
Accounting Practice Management Software: The Top 10 Picks Emma TodorovskaMarketing Manager at Next Generation CompanyAugust 2023 Linkedin-in In today’s digital age, staying at the top
Inspiring Success in the Accounting World Shauna A. Wekherlien Emma Todorovska Marketing Manager at Next Generation Company June 2023 Linkedin-in Dive into the dynamic and
Inspiring Success in the Accounting World Krista Sievers Emma TodorovskaMarketing Manager at Next Generation CompanyJune 2023 Linkedin-in Our guest today is Krista Sievers, the proud
Inspiring Success in the Accounting World: Christy Shepherd Ervin Emma Todorovska Marketing Manager at Next Generation Company May 2023 Linkedin-in In our ongoing series ‘Voices